Err

CONTACT:
01933 388281
Currency :
Troutcatchers Domestic & Worldwide Postage / Shipping Information
United Kingdom Shipping
European Union Shipping
Worldwide Shipping
FAQ

United Kingdom Troutcatcher Shipping Costs & Information

 
 
Royal Mail
Single Multiple Flies
Single Flies (as many as you like) - Not Selections / Collections
Royal Mail
Orders up to 2Kg (Items under 61cm)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc.
Royal Mail Next Working Day
Example: Fly Tying Materials, Small Tackle Items, Small Clothing, Fly Boxes, etc.
Courier
Orders +2kg
(Items +61cm)
Example: Waders, Large Tackle Items - Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices.
Courier
Orders +5kg
Example: 3 Pairs of Waders
FREE STANDARD POST OPTION
UK Mainland (Standard Delivery) £1.99 £3.39 £9.99 £4.99 £4.99
FREE on Orders
+£79
Highlands / Islands / N. Ireland £1.99 £3.39 £9.99 £14.99 £19.99 FREE on Orders
+£79 & Under 2kg & Less than 61cm
Channel Islands (VAT Inclusive) £1.99 £3.39 £9.99 £14.99 £19.99 FREE on Orders
+£79 & Under 2kg & Less than 61cm
 
 
Royal Mail Standard Option
  • Delivery Method is Royal Mail First Class post.
  • Delivery times vary depending on where the goods are being sent, we cannot guarantee delivery time; rough guide for Standard Post, from dispatch 1 - 3 working days. If urgent, please use 'Guaranteed Next Working Day' Option
  • Tracking - Limited, only updated when when delivered, or if the addressee is absent, may be scanned to say a card has been left. For full tracking choose 'Next Working Day' option.
  • Leave with a neighbour option. If you wish your item(s) to be left with a neighbour / left in safe place etc. Please leave clear instructions in your cart where it asks for any further shipping information. Note this is at the purchasers own risk, Troutcatchers cannot be held responsible for missing products if using this service.
Royal Mail Next Working Day Option
  • Order by 11am for next day service.
  • Tracking - Full Royal Mail tracking available, we will also set up phone / text alerts if available.
  • If ordering last working day of week, delivery first working day of following week.
  • Remote postcodes this service is not available HS - PA60 - PA75 - PA78 - KW16-17 - PH30 - PH41-44 Please contact us for options.
  • Signed for service, packs cannot be left in a safe place.
  • Option available for immediate in stock items, not available for items marked Central Warehouse / Special Order.
  • Available only if pack under 2kg & less than 61cm in length - If this option chosen and these parameters exceeded, will upgrade to a Courier Service, though extreme post codes will not be covered, contact us for further information.
Courier Service
  • Packs +2kg &/or +61cm in length.
  • Available to GB Mainland, normally 1 - 2 working day service.
  • Tracking - Most Couriers record when it enters the system at pick up point - Records movement through courier logistical process, through to delivery.
  • Normal Standard Couriers, Fedex / UPS (If a prefered courier required, please contact us for quote)
  • Remote postcodes (Parcel Force / Hermes) - AB - PH - FK - HS - IV - KA - KW - PA - PH - ZE - GY - JE - P - BT - IM, normally 3 - 5 working day service (Quicker may be available for extra charge - Contact us for information).
  • Signed for service, packs being asked to be left in a safe place will be at discretion of courier, customer responsibility.
  • Please note, this is not a guranteed next day service. Depends on parameters, e.g. time of order, stock availability, delivery address etc. Contact us for more information.
Other Information
  • Prices inclusive of VAT
  • Troutcatchers endeavour to ship 'In Stock' orders by the following working day (working day Monday to Friday).
  • Please note - exceptionally busy times, e.g. Spring, Christmas, Bank Holidays, first day after weekend, there could be a delay with dispatch dependant on volume of orders.
  • You will receive an email confirming when your order is physically dispatched. (Make sure when ordering your email is correct. If no Email recieved with-in 48 hours check your Spam folder)
  • If it is critical that you require item(s) by a certain date, please contact us so we can confirm availability and suggest postage options.
  • Force Majeure. Troutcatchers will not be liable for performance delays nor for non-performance of 3rd party due to causes beyond reasonable control.

European Union Shipping Costs & Information

 
Royal Mail
Orders up to 2Kg (Items under 61cm)
(Order to £20)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, Flies, etc.
Royal Mail
Orders up to 2Kg (Items under 61cm)
(Order +£20)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc.
Courier
Orders +2kg
(Items +61cm)
Example: Waders, Large Tackle Items - Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices.
Courier
Orders +5kg
Example: 3 Pairs of Waders
FREE STANDARD POST OPTION
Republic of
Ireland
£5.99 £9.99 £14.99 Contact Us FREE on Orders +£79 & under 2kg & 61cm
European Union Continent & Cyprus £5.99 £9.99 Contact Us Contact Us FREE on Orders +£750 & under 2kg & 61cm
 
Deliveries to EU from 1st January 2021 - Customs, Tax & Import Information
  • Purchases with troutcatchers UK are processed excluding 20% UK VAT, calculated through checkout once shipping & billing address has been applied.
  • Externally your order will be subject to a tiered charging system for local VAT, import duties, delivery handling charge.
Calculating your order value - for local VAT & import duties, EU define the total order value as the sum of;
  • Cost of the item(s) purchased.
  • Fee charged by the courier company (approximately £15), not the delivery charge you pay with your order.
Sum will be converted from £ GBP to € Euro. Currency conversion rate is defined by EU customs clearance house. This will then calculate your import VAT + duties.
  • €0 - €22 orders are VAT free, import duty free. Your order may still be subject to a delivery agent handling fee.
  • €23 - €150 orders incur a local rate VAT charge (based on the location of the customs clearance house) plus delivery agent handling fee.
  • +€151 orders will incur import duty charge (circa 10%), local VAT charge (applied to combined cost of order value + import duty charge), delivery agent handling fee.
Important
  • Please make sure that you are familair with the new system - Any subsequent return as a result of non-payment of duties etc. all courier charges (actual costs, not subidised troutcatcher post charges) / admin / tax costs will have to be paid for by the customer. Any issue contact the courier to resolve in time before a return is instigated.
  • Returns - Please contact us before sending anything back as we will need to advise you on customs paperwork to prevent any further charges.
  • Information is guidance only and is subject to change, troutcatchers take no responsibility for any changes / charges etc. If in doubt, before ordering contact your local EU customs.

EU Shipping - Further Information
  • Orders sub £20 are not tracked, if you wish to have tracked service you will be offered this option when going through checkout.
  • Orders +£20 will be sent via tracked Royal Mail, If pack +2kg or +61cm will be sent via courier.
  • You will be sent tracking information to follow your order at time of dispatch.
  • Delivery times vary depending on where the goods are being sent, we cannot guarantee delivery time; rough guide for EU 4 - 10 working days - If a more urgent timed service is required, please contact us to quote.
  • Note delivery times are dependant on your local EU customs clearance house.
  • Overseas Orders must be delivered to cardholders address.
  • Returns - Please contact us before any returns, we will need to advise on customs papaerwork.
EU Supplements
  • We make every effort to give an accurate postage charge (as per the above table), however with an almost infiniate set of parameters (size / weight / address) it is impossible to be 100% therefore we reserve the right to request a supplement postage charge if required.
  • We will contact you if applicable before dispatch to confirm if a supplement is required.
  • If after contact you wish to cancel order, we will refund in full.

Worldwide Shipping Costs & Information

 
Royal Mail
Orders up to 2Kg (Items under 61cm)
(Order to £20)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc.
Royal Mail
Orders up to 2Kg (Items under 61cm)
(Order +£20)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc.
Courier
Orders +2kg
(Items +61cm)
Example: Waders, Large Tackle Items - Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices.
Courier
Orders +5kg
Example: 3 Pairs of Waders
International
(Excluding European Union)
£6.99 £12.99 Contact Us Contact Us
International Shipping - Further Information
  • Orders sub £20 are not tracked, if you wish to have tracked service you will be offered this option when going through checkout.
  • Orders +£20 will be sent via tracked Royal Mail, If pack +2kg or +61cm will be sent via courier.
  • You will be sent tracking information to follow your order at time of dispatch.
  • Delivery times vary depending on where the goods are being sent, we cannot guarantee delivery time; rough guide 5 - 14 working days - If a more urgent timed service is required, please contact us to quote.
  • Note delivery times are dependant on your local Customs clearance house.
  • Overseas Orders must be delivered to cardholders address.
  • Returns - Please contact us before any returns, we will need to advise on customs papaerwork.
International Supplements
  • We make every effort to give an accurate postage charge (as per the above table), however with an almost infiniate set of parameters (size / weight / address) it is impossible to be 100% therefore we reserve the right to request a supplement postage charge if required.
  • We will contact you if applicable before dispatch to confirm if a supplement is required.
  • If after contact you wish to cancel order, we will refund in full.
Worldwide Import DUTIES & TAX RULES Purchases outside UK (Now includes EU)
  • If buying goods from outside the UK, you may have to pay import duties and taxes.
  • However the price you pay for your purchases will reduce by 20% (excluding books which are zero rated) at point of sale.
  • Example: Advertised Item price £10.00 - You will be charged £8.30 the £1.70 VAT is removed.
  • Please contact your government authorities if in doubt what these import duties & taxes are and payment processes (this now also applies to EU Countries from 1st January 2021)
  • You are responsible for these charges including any courier admin fees.
  • Returns - Please contact us before sending anything back as we will need to advise you on customs paperwork to prevent any further charges.

Frequently Asked Questions

 
Whats Troutcatcher Returns Policy?
  • If you wish to return any item to Troutcatchers, please email us for a return authorisation number to make the process as efficient for you as possible.
  • All returns must be completed with-in 28 days of receipt from dispatch date.
  • If short / damaged delivery must be notified with-in 24 hours so we can claim against relevant courier.
  • To improve customer service it would be helpful to understand why you wish to return your item.
  • All items must be returned as new and with all packaging / labels still attached.
  • You are responsible for making sure the item(s) are returned, we recommend using either a recorded or tracking service.
  • Troutcatchers will pay the cost of return delivery if due to a Troutcatcher / manufacturer error after a returns authorisation number has been issued.
  • Manufacturer / Troutcatcher defect / error. Whilst troutcatchers sympathise with any manufacturing defect, we will not enter into any claim for consequential loss as part of our warranty terms.
  • Refunds processed to your original payment method, 2 to 3 business days after inspecting goods.
  • Refund time does not include your bank's processing time.
  • If you wish to exchange a product, a further postal charge will apply.
  • Item must be free of any usage including clothing / footwear etc.
  • If returning for a refund and free post was awarded at sale, a deduction of £8.00 (UK - Overseas at actual postage cost) will be taken from the refund to cover original post.
  • Returns outside UK need to be marked “Goods Being Returned To Country Of Origin” this information needs to be entered onto any customs declaration required (Please check your local customs for best advice). Troutcatchers has the right to refuse any returned parcel that has attracted customs charges or if customs / duties / tax charges for re-importing are incurred, these will be deducted from refund plus an administration charge (£25).
  • FAULTY GOODS - All items (Unless for commercial use) comes with a 12 month Manufacturers Guarantee. If an item is found to be faulty, please notify us before returning so we can advise you further.
  • In order to comply with health and safety regulations, any faulty items being returned for assessment must be in a clean and dry condition, free from mud and dirt etc. We regret we are unable to process items that do not meet this criteria and such items will be returned to you at your cost. In some cases manufacturer / supplier may need to see item(s) before repair / replacement can be agreed.
  • Special Items, returned without Due Course; at the discretion of the company management, there may be a 10% re-stocking charge (plus any relevant delivery charges) (Items must be returned packaged and as new)
Are there any customs restrictions?
  • Please check with your local customs house for any restrictions on - Feathers / Furs / Animal Skins / Liquids.
  • Troutcatchers are not responsible for any customs or territorial regulations within the buyer's country.
  • The purchaser is fully responsible to ensure that goods, before purchase, are permitted.
  • Different countries have different regulations, if in doubt please check.
  • Troutcatchers cannot be liable for duties or losses, nor will any of our shipping companies if goods are confiscated by custom authorities due to local regulations and laws in the buyer's jurisdiction.
  • All overseas items will be shipped Standard International Packaging, unless previously advised.
  • We cannot label items to overseas as gifts since this will breach Customs & Excise Law.
  • Customs CU22 paperwork will be marked as 'Sporting Goods' unless value of order in excess of £270 or 2kg where CU23 paperwork must be completed with breakdown of goods supplied.
Do we sell any dangerous Goods that can not be sent overseas (Including non-mainland UK)?
  • Troutcatchers adheres to the air transportation regulations outlined by the International Air Transportation (IATA) and to the road regulations outlined by the UN ADR and do not accept Dangerous Goods in its system.
  • If you have any concerns or are unsure of anything that we have listed please do not hesitate to contact / email troutcatchers where we will be able to assist you further.
  • Prohibited Items that we list that may affect overseas delivery include; Self-Inflating Life Jackets, Knives, Aerosols.
Is troutcatchers registered for VAT?
  • Troutcatchers VAT Registered Number GB104057262
  • All prices displayed are inclusive of UK VAT at 20% (Books are Zero Rated)
  • All UK delivery destinations will be charged VAT
  • Outside UK (Now includes EU) (Includes Channel Islands) - Shopping basket will auto adjust to exclude VAT when you progress through the checkout process.
  • You may have to pay import tax/charges in your own Country - please contact relevant authorities if in doubt.
Do you post to BFPO Addresses?
  • Yes! Using Royal Mail - for packages under 2kg and less than 61cm - If in doubt please contact us
  • Note - with BFPO mail we are unable to guarantee delivery time.
  • Don’t write the destination country on the BFPO address.
Further information external Links
 
What else do I need to know?
  • Troutcatchers endeavour to ship 'In Stock' orders by the following working day (working day Monday to Friday).
  • Please note - exceptionally busy times, e.g. Spring, Christmas, Bank Holidays, first day after weekend, there could be a delay with dispatch dependant on volume of orders.
  • You will receive an email confirming when your order is physically dispatched.
  • Troutcatchers stock the majority of listed items for immediate dispatch, however Special items will be ordered upon payment, these items are marked.
  • If you require more items than we physically have available, we can normally replenish up to 5 working days from your order confirmation (UK suppliers), please contact us with your requirements.
  • If it is critical that you require item(s) by a certain date, please contact us so we can confirm availability and suggest postage options.
  • Delivery times vary depending on where the goods are being sent to and the type of service that has been selected, we cannot guarantee delivery times unless this option is available and purchased.
  • Force Majeure. Troutcatchers will not be liable for performance delays nor for non-performance due to causes beyond its reasonable control.
What are your full terms & conditions?